The Buzz with ACT-IAC
Welcome to The Buzz with ACT-IAC – your source for the hot topics and top issues affecting the federal technology market. Join us each week to hear insights from government and industry leaders, stay informed on the topics facing government, gain access to thought leadership and valuable reports. Subscribe to follow us on your favorite podcast platform.
Podcasting since 2021 • 164 episodes
The Buzz with ACT-IAC
Latest Episodes
ICYMI: Top Strategies from Leading Private Sector Contact Centers
*NEW EDIT* In this episode, panelists from industry share their strategies and experiences for improving contact center operations. The session is moderated by Crystal Philcox, a former federal executive at GSA and IRS. Topics discussed include...
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42:08
ICYMI: Contact Center Case Studies - Governments Learn Best from Other Governments
In this episode, panelists from various government sectors discuss the critical importance of contact centers and share their experiences, challenges, and strategies for improving service delivery. The discussion includes insights into the role...
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37:19
Live at the 2025 Contact Center Annual Summit
In this special live edition of The Buzz, Pete Tseronis interviews key industry leaders on the critical role of contact centers in delivering services, especially through digital and omni-channel strategies. Key speakers, including Martha Dorri...
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35:39
The Human Element in Tech and Mission with CIO, DOC Brian Epley
In this episode of the Buzz , Pete Tseronis interviews Brian Epley, Chief Information Officer at the United States Department of Commerce. They discuss the intersection of mission-driven technology and humanizing government initiatives. Brian r...
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27:33
Voyager Voices: Stories of Growth and Impact
In this special live edition of The Buzz, hosted by Yohanna Baez from Jammin Java in Vienna, Virginia, the focus is on Voyager Talks, celebrating the achievements of the ACT-IAC Voyagers program. The event highlights the importance of collabora...
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25:14