2025: Year in Review

This episode reviews the standout moments in government innovation and leadership from 2025. Key themes include the humanization of technology, the evolution of government contact centers, reimagined leadership in a hybrid world, the integration of AI in procurement, and the future of value creation through digital networks. Discussions highlight the importance of mission-first thinking, leveraging human-first design, embracing networks, and investing in emerging talent.

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Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound

(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)

Chapters

• 0:55 The Human Element in Technology
• 2:23 Evolving Government Contact Centers
• 4:33 Reimagining Leadership in a Hybrid World
• 6:33 AI in Government Acquisition
• 8:12 Future of Digital Networks and Integration
• 10:39 Innovation at Emerging Tech Conferences
• 11:37 Final Reflections on Leadership Development